SHIPPING POLICY

SHIPPING POLICY

Welcome to Sailon Store, your trusted online shop for quality products in the United States and Canada. We strive to provide the best shipping experience possible, ensuring your products arrive safely and efficiently.

Shipping Times: For our customers in the United States and Canada, we offer fast and secure shipping. We use reliable shipping services, including USPS and local delivery partners. International orders will be delivered through the relevant regional postal service.

Worldwide Free Shipping: We value our customers and, as a gesture of appreciation, we offer free shipping for all purchases in our online store. Take advantage of this benefit and shop with peace of mind.

Average Delivery Time: We are committed to providing you with a fast and convenient shipping experience. Here's an estimate of the average transit time for your deliveries:

United States: 4 to 9 business days Canada: 7 to 15 business days For other international destinations, the average transit time may vary between 10 and 25 business days, depending on the destination country.

Order Tracking: We understand the importance of tracking your products in transit. We provide a tracking number for each order. Once your order is dispatched, you'll receive a confirmation email containing your tracking number. You can monitor the progress of your delivery directly on our website or by using the link provided in the confirmation email.

Order Processing: After placing your order, we need 24 to 48 hours to process and ship it. Once your order is dispatched, you'll receive a confirmation email with your tracking number.

Changes and Cancellations: We understand that unforeseen circumstances can arise. If you need to make changes to your order or cancel it, please contact us as soon as possible. We have a 6-hour window of opportunity for adjustments or cancellations before the order is dispatched. Send an email to help@sailonstore.com with the subject line "NECESSARY ORDER ADJUSTMENT" and provide the order number, your full name, and email.

Satisfaction Guaranteed: Your satisfaction is our priority. We work hard to provide a reliable and efficient shipping process. While most packages arrive within the estimated timeframe, circumstances beyond our control, such as natural events and holidays, may cause delays. If you encounter any issues or delays with your delivery, know that we are committed to resolving any inconvenience that may arise.

Contact Us: For any questions or additional information about shipping, feel free to contact us via email at help@sailonstore.com or through the contact form on our website. We're here to ensure your shopping experience is the best it can be.